Our Terms & Conditions

Bookings

Once you have selected your tour and we have confirmed your booking, you will receive an invoice for payment. From the invoice, you will be able to pay online using all major credit and debit cards. Once your payment has been received you will receive your booking confirmation by email.

A Deposit of £100 may be paid against forward bookings which are 60 days or more ahead and this will fully reserve your desired date. The balance due for your tour will then be requested from you 30 days before your tour date.

If your tour date is within 60 days of the tour date, the full balance is due.

Travel Connections and Itinerary

In most cases your travel connections will be discussed and agreed in advance so that you arrive at your first destination at the optimum time. Your tour guide will contact you before and check these with you to ensure everything runs smoothly. Once you have connected with your tour guide, things are more flexible in terms of how you wish to spend your day. Booked admissions and car parking for tours do need to be respected as we are unable to extend these prearranged times.

Admittance into any Military Base requires full photo ID, so taking a Passport with you is a good idea. (Applicable to Britannia Royal Naval College Tours).

Dress Code

Casual comfortable clothing, with suitable shoes for the type of tour selected. For tours onto Dartmoor National Park, good walking boots or shoes and a waterproof jacket is essential. Depending on the time of year, your tour guide will help you with any questions.

Helicopter Operations

Height and weight limitations are applicable to our helicopter operations and these will be issued to you with any enquiry for this service.

Medical & Health

We take your care very seriously and that’s why we ask for notice of any person who has a pre-existing medical condition that we should be aware of. South Devon is a very large area especially Dartmoor National Park so we always have plans in place to provide our customers with medial support should the need occur. Our tour guides are also qualified in First Aid